Terms & Conditions of Sale

We endeavour to make this as simple as possible
PAYMENT

You do not require a PayPal account to pay by Credit Card (Mastercard or Visa), but you need to click the Paypal icon in the Checkout to access the Credit Card option.

Payment in full is required prior to delivery and is processed via PayPal. Account holders can pay via My Account on our website using your PayPal Account or credit card.

 

Pay_with_a_PayPal_account_-_PayPal

 

$120 Free Shipping

Should you purchase over AUD$120 worth of retail stock then you will be eligible for free shipping. This applies to any destination within Australia and our International shipping destinations. This does not apply to wholesale accounts.

 

DELIVERY

Cost of delivery will be subject to location and will be included separately in your Cart total.

 

Within Australia

All orders will be sent by Registered Australia Post or by Courier. Deliveries are dispatched from Brisbane Australia within 2-10 days depending on your location and availability of stock.
You will receive a tracking number and will require a signature upon arrival. Although we take care in delivering your products to you in perfect condition, we are not responsible for loss or damage of goods in transit.

 

International

We deliver to most destinations using an international courier service or Australia Post depending on destination. If we are unable to deliver it will display at time of checkout. We sincerely apologise for the inconvenience if this occurs, but we are restricted by the locations of our courier services. Freight rates are a flat rate for all international shipping.

 

RETURNS

Please check your goods on arrival for any damages. If goods are damaged please report within seven days of receipt so we can endeavour to rectify.
Unfortunately we do not offer refunds or exchanges for a change of mind, so please choose carefully.

 

YOUR ACCOUNT

 

BENEFITS

Registering for an Account provides several benefits:

  • Keeps a record of your current and past orders
  • Stores your contact and delivery details
  • Stores any current vouchers attached to your account

AN ACCOUNT IS NOT NECESSARY TO MAKE A PURCHASE

Those that do no not choose to create an account may purchase any goods available on the website at the prices displayed.
If you need assistance setting up Your Account, please call or email us.

 

RETAIL CLIENTS

There is no minimum purchase value for individual purchases of product from the online store. A spend of AUD$120 (incl GST) or more will make you eligible for FREE SHIPPING.

 

WHOLESALE CLIENTS

To access wholesale pricing you have to request to be a stockist and must have a Retail business and an ABN (Australian Business Number)/or equivalent. If you wish to be a Stockist please email us via our Contact Page. If you an approved Stockist your online application will take 1-2 days maximun to be approved. You will be notified by email when your account is approved.

 

Initial minimum order is AUD$250.00 (ex GST) plus freight. There is no subsequent minimum order spend. Subsequent orders can be made easily via Your Account online. Freight costs will vary subject to location.

 

If you place an order via Your Account on the website a history of all your purchases is available to you. A confirmation of your order is sent to you via email. Once payment is received prior to delivery, your order will be sent via Registered Australia Post or Courier subject to order size and location. You may also order over the phone but you will not have access to a history of your order other than invoice details sent to you.

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